Shipping Policy

Where we ship

We ship Australia-wide, to every state and territory including regional and remote postcodes.

Processing time

Orders are processed within 1–2 business days. Orders placed after 2pm AEST on a Friday are processed the following Monday.

Delivery times

Standard Shipping — [X]–[Y] business days. Free on orders over $[THRESHOLD] AUD.
Express Shipping — [X]–[Y] business days. $[PRICE] AUD.

Delivery times are estimates from the date of dispatch, not the date of order. Remote and regional areas may take a few days longer.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 2–4 days to show its first scan — this is normal and does not mean your parcel is lost.

Orders with multiple items

Some of our products come from different warehouses. If you order several items, they may arrive in separate parcels on different days, at no extra cost to you. You will receive a tracking number for each parcel.

Duties, GST and customs

All prices shown at checkout are the final price you pay. There are no additional customs charges or import duties payable on delivery for orders under A$1,000.

Incorrect addresses

Please double-check your delivery address at checkout. If a parcel is returned to sender because of an incorrect or incomplete address, we can resend it once you cover the reshipping cost.

Delays outside our control

Once a parcel is with the carrier, delivery timing is in their hands. Public holidays, peak periods and weather events can cause delays. If your parcel is significantly late, contact us at support@petlifeplus.com and we will chase it for you.